Danby DIM32D1BSSPR Owner's Manual download pdf (Page 13)

Occasionally, a problem is minor and a service call may not be necessary - use this troubleshooting guide for a possi-

ble solution. If the unit continues to operate improperly, call an authorized service depot or our toll free number.

Tel: 1-844-455-6097

PROBLEM POSSIBLE CAUSE SOLUTION

The ice maker does not operate • Not plugged in

• The appliance is turned off

• No power to the unit

• Make sure the appliance is

plugged in and turned on

• Replace the fuse or reset circuit

breaker

The ice is not big enough or

melts too quickly

• The ambient temperature is too

high

• The door is open too often or the

door is ajar

• The condenser is dirty

• Incorrect mode is selected

• Reduce ambient temperature

• Make sure the door is closed

and is only opened when nec-

essary. Ensure that the gasket

is sealing against the cabinet

• Remove the front bottom kick

plate from the unit and using a

vacuum, clean the area of the

condenser

• Select the correct ice size

Ice maker alarm • External water tank is full

• Not enough water

• See below

Vibrations • Ice maker not level • Make sure the ﬂ oor is level

• Adjust levelling legs

Noise • The ice maker is not level

• The rattling noise may come

from the ﬂ ow of the refrigerant,

which is normal

• As each cycle ends, you may

hear gurgling sounds caused by

the ﬂ ow of refrigerant in your ice

maker

• Contraction and expansion of

the inside walls may cause pop-

ping and crackling noises

• The ice dispensing during every

cycle may cause some noise

• The constant water ﬂ ow noise is

a normal function of the unit

• Make sure the ﬂ oor is level or

adjust the levelling legs

• This is normal

Water leakage from the ice

maker

• The water inlet pipe in the back

is too loose

• The water outlet pipe in the back

is too loose

• Tighten the water inlet pipe

• Tighten the water outlet pipe

TROUBLESHOOTING

1. “Water tank is full” - troubleshoot using instructions before contacting an authorized service centre.

• Disconnect from power source. Unscrew the drain cap located on the back of the unit and let out the water (refer to installation

guide)

• After draining out all the water from the outside water tank, reconnect unit to power and it will continue to run normally.

• If “drain pump mode” (see separate installation instructions) is being used, please conﬁ rm the “drain pump switch” is in the “ON”

position.

2. “Ice maker low on water” - troubleshoot using these instructions before contacting an authorized service centre.

• Check if outside water supply is functioning normally. Follow “checking the water supply” instructions (above) and wait 30 min-

utes for the unit to correct itself.

• If this doesn’t work, press the power button to restart the unit.

3. “Sensor breakdown” - contact our authorized service centre for maintenance.

4. “System malfunction” - System will shut down call an authorized service centre.

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Danby DIM32D1BSSPR Owner's Manual Page 13

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